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1. Agency’s Obligations 1.1. Shine My Home Ltd is an introduction agency between clients and cleaners. The Agency will contract to introduce domestic cleaners to the client to clean one property only. 1.2. The Agency will make every effort to select a suitable Cleaner by closely vetting Cleaners through interviewing procedures, checked references and police checks if required before providing their CVs to the Client or before making an introduction. 1.3. While the Agency takes great care in selecting the right Cleaner for the Client, the Client shall be solely responsible for satisfying themselves as to the suitability of the Cleaner. Therefore, no responsibility is to be attached to the company as a result of a failure of the selection procedure for any reason. If the Client is not reasonably satisfied with the service provided by a Cleaner, another Cleaner will be provided by the Agency to the Client. 1.4. The Agency endeavours to ensure that a high standard of work, integrity and reliability is always maintained by the Cleaner. 1.5. Should the introduced cleaner refuse without cause to comply with the reasonable terms of the client, fall ill, go on holiday or leave for any reason whatsoever, then the Agency will undertake to supply free of charge a replacement cleaner at the earliest opportunity and in any event within 5 days of notification of the departure of the original introduced cleaner. 2. Client’s Obligations 2.1. The Client must treat the Cleaner with respect and be courteous and helpful to the Cleaner. 2.2. The Client will be honest in their description of the position to be filled, including the hours of work, type of duties and level of responsibility involved. 2.3. If the Client wishes to engage the Cleaner for any hours additional to those specified in the contract, the Client must first notify the Agency and all subsequent bookings must be made through the agency. 2.4. If the Client wishes to cancel or not to renew the contract, he/she is not permitted to hire the same Cleaner for half a year after the contract was terminated, unless otherwise agreed between Client, Agency and Cleaner. 2.5. The Client must settle their account in full with the Agency within 14 days. 2.6. The Client should take note of the Agency‘s advice regarding the position to be filled. The Agency may advise the Client that the hours they expect a Cleaner to work maybe excessive or that the area or item to be cleaned requires more hours. 2.7. At all times the cleaners are under the clients’ supervision, control and responsibility. They are not employed by the agency, either directly or indirectly, but are self-employed. 2.8. The Client is responsible for supplying cleaning materials unless otherwise agreed between the Parties. 2.9. The Client is responsible for providing the supply of equipment and utilities and arrangements for access to the clients’ home. 3. Price & Payment 3.1. The Client shall pay the Agency £... an hour for ........................services (Price depend on the service). If the Client orders the service with equipment and cleaning material provided by the Agency, the Client shall pay the Agency £......an hour. 3.2. The Client will be invoiced on a calendar month basis, unless otherwise agreed in writing between the Client and the Agency. 3.3 Payment will be accepted by BACS/CHAP (online bank transaction), standing order, direct debit, cash or cheques. 3.4 All invoices must be paid within 20 calendar days or the agency may apply a surcharge of £5.00 per week. 3.5 If the Cleaner has a wasted journey the Client must pay the cleaner’s reasonable travelling expenses. 3.6 The Client shall pay the Cleaner on an hourly basis at the agreed rate. 4. Keys 4.1. The Client may choose to issue the Cleaner with keys that allow access to the premises to be cleaned (the “Keys”). 4.2. Upon issue of the Keys, the Client must deduct deposit of £10.00 from the Cleaner (the “Key Deposit”) and both the Client and the Cleaner must sign a Key Security Form. 4.3. If Keys have been provided to the Cleaner, then following termination of the services of a Cleaner, the Cleaner must return the Keys to the Client. 4.4. Provided the Keys have been returned, the Client must promptly refund the Key Deposit to the Cleaner. 4.5. Clients who complete the Key Security Form must provide a signed copy to the Agency. 5. Liability 5.1 At all times the cleaners are under the clients’ supervision, control and responsibility. They are not employed by the agency, either directly or indirectly, but are self-employed. 5.2 The company has a full Employers Liability cover of £10,000,000 and Public Liability cover of £2,000,000. 6. Claims 6.1. Shine my home Ltd has a public and employer's liability insurance which includes "Treatment Risk". The policy will cover any accidental damages caused by an operative working on behalf of Shine my home Ltd. There is £250 excess on any claim. The customer accepts and understands that poor service; breakage/damage or theft must be reported within 24 hours from our service date. Failure to do so will entitle customer to nothing. Shine my home Ltd advises that the customer or a customer's representative must be present at the time of completion of the job so an inspection can be carried out and any corrections made on site on the same day. If the customer has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out. In case of damage Shine my home Ltd will repair the item at its cost. If the item cannot be repaired Shine my home Ltd will rectify the problem by crediting the customer with the item's present actual cash value toward a like replacement from a Shine my home’s source upon payment of cleaning services rendered. If the customer is not completely satisfied with a cleaning job, Shine my home Ltd will re-clean any areas and items to customer's satisfaction. 6.2. All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value (the customer will be credited with the items present cash value), art and antiques. Key replacement/locksmith fees are paid only if our operatives lose keys. Shine my home Ltd reserves the right not to be responsible for: cleaning job not complete due to the lack of suitable cleaning materials and/or equipment in full working order, hot water or power; third party entering or present at the customer's premises during the cleaning process; wear or discolouring of fabric becoming more visible once dirt has been removed; failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods; existing damage or spillage that cannot be cleaned/removed completely using provided by the customer cleaning materials and equipment or standard carpet cleaning equipment; any damages caused by a faulty or not in full working order materials/equipment supplied by the customer; accidental damages worth £50 or less; any accidental damages caused by our cleaners if the customer has an unpaid balance owed to Shine my home Ltd.
Text: 07546 745423 | Free call: 0800 6785869 | E-mail: contact@shinemyhome.co.uk | 7 days a week 9am to 10pm
Shine my home Ltd | Company Registration Number: 7264042 |
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