1. What kind of services do you provide?
The cleaners will provide comprehensive domestic cleaning services at your convenience, at times to suit you, as often as you like and to your specific requirements.
As well as general cleaning we offer:
Regular cleaning
One/off cleaning
White goods cleaning
Moving in/out cleaning
After Builders
Nanny
Handyman
Washing & Ironing
Before/After Party Cleaning
Spring Cleaning
2. How do you vet the cleaners?
We vet prospective applicants in the following areas:
Immigration Status
Proof of identity and home address
Past work history and references
General personality suitability
Initial test & induction course on common cleaning tasks
We ensure that all the cleaners are suitably trained before we allow them to attend your property.
3. How do you ensure reliability and honesty?
At the induction briefing these qualities are stressed thoroughly and quality control procedures are in place to ensure that the cleaners operate in a reliable and honest manner.
We also check the references that are provided to ensure that the cleaners have a proven employment record. We do not introduce cleaners who cannot provide us with satisfactory references.
4. Can I specify the day the cleaner comes?
Yes, in most cases it is possible to specify the day your cleaner attends.
We make every effort to meet the requirements of prospective clients.
5. Who pays the cleaner, you or I?
You pay the cleaner the fee arranged by yourself and our office. The cleaner should be paid direct in cash or cheque at the end of each session worked. Company commission is payable by the client monthly by standing order unless otherwise agreed between the Client and the Agency. Any tips or bonuses are paid directly to the cleaner.
6. What happens if the cleaner lets us down?
We consider every client as a valuable customer. The cleaners are vetted for reliability and we try to ensure that you are never dissatisfied. Occasionally, events may occur which are beyond our control and we may have to substitute your cleaner, temporarily or permanently.
Please call us as soon as possible if you are dissatisfied and we will do our utmost to ensure the mistake is rectified and never repeated.
Yes. We have a full Employers Liability cover of £10,000,000 and Public Liability cover of £2,000,000.
8. How long will it take you to find me a cleaner?
We endeavour to meet all requests as soon as possible and we will respond to all queries within 24 hours.
Time, location and workload all have an influence on the ability to supply a cleaner but in most cases we will have someone available within 24 hours.
9. Can I have a cleaner once a month?
Yes. We can supply a cleaner, as often or as little as you like. In cases such as these however, we cannot guarantee that it will always be the same cleaner who attends.
10. Will I have the same cleaner every week?
Yes. We understand that it is preferable to have the same cleaner every week and under normal circumstances,this would be the case.
11. Do you provide transport for the cleaners?
No.
The cleaners use their own or public transportation to make appointments.
12. What sort of jobs are the cleaners prepared to do?
The cleaners will do most types of cleaning including;
Vacuuming
Polishing
Dusting
Cleaning Kitchens & Bathrooms
Ironing
Tidying
Mopping
Changing bed sheets
If you have a specific requirement please email or call the office and we can discuss it with you in detail.
13. Will the cleaner come in for an hour a day?
No. Our policy is a two hours minimum per visit. This is to ensure that travel and other expenses remain in proportion to the cleaners' wages.
14. Will your company be able to provide a cleaner if I move to a different area?
As long as you are within the M25 area. For areas outside of the peripheral, please contact our office.
15. OK, I want to go ahead. What happens next?
Either call us on 0800 6785 869 or complete our 'Book A Cleaner' form. Alternatively, you may e-mail us your specific requirements using our on-line form or text us on 07546 745 423. We will contact you within 24 hours to discuss arrangements.